FAQs
How long does it take to process my order?
Orders are processed within 1–3 business days after successful payment confirmation. Once your order has been processed, it will be prepared and shipped.
How long does shipping take?
Shipping typically takes 7–12 business days after the order has been processed. Delivery times may vary depending on your location and local shipping carriers.
Do you ship internationally?
Yes. Veniosh ships to many countries worldwide. Delivery times may vary slightly depending on the destination country and customs processing.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders, unless otherwise stated during special promotions or at checkout.
What is the order cut-off time?
Our daily order cut-off time is 6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). Orders placed after this time will be processed the following business day.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number and tracking link. You can use this link to monitor your shipment until it arrives.
What should I do if my order is delayed?
Occasionally, shipping delays may occur due to weather conditions, customs clearance, or carrier delays. If your order is taking longer than expected, please contact our support team for assistance.
What should I do if my package is lost?
If your package appears to be lost during transit, please contact our support team as soon as possible. We will work with the shipping carrier to investigate and resolve the issue.
What should I do if my package arrives damaged?
If your order arrives damaged, please:
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Take clear photos of the damaged item and packaging.
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Contact our support team within 48 hours of receiving your order.
Our team will assist you with a replacement or solution.
Can I cancel my order?
Orders can be canceled only before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.
If your order has already shipped, you may wait for delivery and then contact us regarding a return.
How do I contact customer support?
If you have any questions or need assistance, please contact us:
Business Name: Veniosh
Contact Number: +1 (302) 546-8994
Business Email: support@veniosh.com
Business Address:
1207 Delaware Ave #3954
Wilmington, DE 19806
United States